Refund Policy

1. General policy

Subscription fees are generally charged in advance and are non-refundable once the paid billing period has started, except where refunds are required by law or explicitly approved by us under this policy.

2. Trial periods

If a free trial is offered, the user is responsible for canceling before the trial converts into a paid plan. Once the paid billing cycle starts, the standard refund rules apply.

3. Cases where a refund may be granted

• Duplicate or accidental charges caused by billing error.
• A proven technical failure that prevents substantial use of the paid service and is not resolved within a reasonable time.
• Unauthorized payment confirmed after investigation.
• Any other situation where a refund is required by applicable law.

4. Cases where a refund is usually not granted

• Change of mind after the billing period has begun.
• Partial non-use of the service during an active monthly or yearly term.
• Performance issues caused by third-party providers, user configuration, user API keys, or external platform restrictions outside our control.
• Suspension or limitation caused by violation of our Terms of Service or third-party platform rules.

5. Cancellation

Canceling a subscription stops future renewals but does not automatically create a refund for the current billing period. Access may continue until the end of the paid term unless otherwise stated in your plan or local law.

6. Annual plans

Annual plans may qualify for a prorated or partial refund only if required by law or if we approve the request due to a serious service failure or billing error. Absent such circumstances, yearly commitments are treated as non-refundable after activation.

7. How to request a refund

To request a refund, contact support@hitechbg.com with the subject line Refund Request and include:

1. Your account email.
2. Date of charge and amount.
3. Reason for the request.
4. Any relevant screenshots, invoice IDs, or payment references.

8. Review process

Refund requests are reviewed case by case. We may ask for additional information to verify the request, investigate service usage, or confirm billing details.

9. Stripe processing

When approved, refunds are initiated through Stripe or the original payment processor. Processing times depend on the payment method, bank, card issuer, and the payment processor’s rules.

10. Chargebacks

If you believe a charge was unauthorized, we encourage you to contact us before initiating a chargeback. Filing a chargeback may lead to temporary suspension of account access while the dispute is reviewed.

11. Contact

For billing support or refund questions, contact support@hitechbg.com.